Coway was established in Korea in 1989 as a professional manufacturer of water purifiers. Since then, the brand has expanded into home health appliances including air purifiers, bidets, and water softeners.

Coway offers service within a 70-mile radius of branch locations. Please contact the company directly to confirm service availability in your area.

The rental program allows customers to use home health appliances through monthly rental fees across different contract lengths. Filter replacements and maintenance services are included during the rental period.

Technicians can schedule de-installation at the end of the rental period, or the customer may continue using the product by continuing monthly rental payments.

Yes, but early cancellation may result in a penalty charge according to the rental agreement terms.

It is generally not possible to change contract terms during the rental period.

After a successful order, customers are contacted by the local service center within 2 to 3 business days to schedule installation.

There is no fee for basic installation. If drilling is required, additional charges may apply depending on the installation type.

Coway water purifiers can be installed where a water line and electrical outlet are available, subject to installation requirements.

Heart Service is a maintenance service in which technicians regularly visit customers for filter replacement, product maintenance, and sanitation.

Heart Service is included with rentals and may also be available to customers who purchased products through membership plans.

Coway tracks scheduled filter changes and contacts customers to schedule Heart Service visits. Customers can also contact the customer center for maintenance support.

Please check the specific product page or contact support for warranty details related to your selected product.